I reach out to your past customers under your name, handle every reply, and put the appointments on your board. First five are free. One HVAC company per area in Niagara.
We get on a call, you export your customer file, and that's the last work you do. If you're not sure how to export it, I'll walk you through it on the spot.
I reach out to your past customers under your company's name, by phone, email, and text. Nothing goes out until you've seen it and okayed it. When someone replies, I answer within minutes, not hours.
Booked, confirmed, and reminded the day before and two hours ahead, so people actually show up. You get a plain monthly report: appointments, shows, and what the work was worth.
The average contractor loses about 11% of their customers every year. Not to bad work. Surveys say the number-one reason people switch is that they felt forgotten. Nobody called them back.
When a customer does reach out, the industry takes around 5 hours to respond. Answer in under a minute and you book several times more of them. That gap is where your jobs go to your competitors.
Here's the one most owners don't know: under Canada's anti-spam law, your customer list legally expires. Twenty-four months after their last job, you can no longer email or text them. Every month you wait, part of your list quietly goes out of reach for good. Part of what I do is get your customers' written permission to stay in touch, so your list becomes a permanent asset instead of a melting one.
Your data stays yours. I use your customer list only to book jobs for you. It's never shared with anyone, ever. If you want it deleted, it's deleted, no questions asked.
I live in St. Catharines. My background is software, which matters for one reason: I build my own tools instead of renting someone else's, so I can answer your customers' replies in minutes and keep every appointment confirmed without hiring a call centre.
I'm doing the first five appointments free for each company because I'm building my track record here in Niagara. You risk thirty minutes and a file export. If it works, you'll see the jobs on your board before we ever talk about money.
If you've been burned by a marketing company before, I get it. That's why nothing goes out without your approval, why there's no contract on the pilot, and why my phone number is right here instead of a contact form.